The Inspired Insider

Weekly Wednesday | 11/15 - 11/21

"Setting goals is the first step into turning the invisible into the visible."
– Tony Robbins
We look forward to seeing everyone on the Leadership Live call TONIGHT, Wednesday 11/18 at 7 PM EST as Scott Kelly
returns back this month to continue his discussion on Teamwork so you definitely do not want to miss it. 


News of the Day




The Holidays🎅🏼🎄 Are Coming!
Time Off request for the Thanksgiving Holiday has closed - any request received after that may not be approved:
  • Christmas Eve and Christmas Day are installer holidays installations are not scheduled on these days.
  • New Year’s Eve is NOT an installer Holiday and installations are scheduled up to 2 PM EST on this day.


Inspired Call Questions: 
We want to hear from you!! If you have any questions that you would like to be answered and discussed during our Inspired Call each week please email those to



The Container Store has added add two new items to the Avera product selection and one new element to the Elfa product selection. 

NEW Avera Expanding Valet Rod
NEW Avera Glass Shelf
NEW Elfa Expanding Valet Rod for décor Shelves

These items are now available in the TCS Design Tool and are available for customers to include in their custom closet. It is imperative that you read through each installation guide so that you understand how to install these items correctly. 

A couple of important elements to pay special attention to:
  • NEW Avera & Elfa Expanding Valet Rods: The installation requires the addition of anti-tip clips
  • NEW Avera Glass Shelf: Do not remove the plastic film until the shelf is in place
PDFs to review:
If you have any questions, reach out to your Market Manager.  
Winter-Proof Your Workplace to Stop Slips and Falls
Cold weather brings a number of hazards: wet floors, black ice, ice on stairs, and unsafe driving conditions. With the cold and wet weather season approaching, here are a few facts to think about:
  • Slips, trips, and falls account for over one million hospital emergency room visits
  • Slips, trips, and falls are the primary cause of lost days from work
  • Fractures are the most serious consequences of falls and occur in 5% of all people who fall
What are Slips, Trips, and Falls:
  • SLIPS occurs when there is too little traction or friction between the shoe and the walking surface. Most slips cause a person to fall backward.
  • TRIPS occurs when a person’s foot contacts an object in their way or they drop to a lower level unexpectedly. Most trips cause a person to fall forward.  
  • FALLS occur when a person is too far off-balance.  
Wet or Slippery Surfaces 
Wet or slippery surfaces are a major cause of slips, trips, and falls. Highly polished floors are extremely slippery when dry and definitely increases the potential for a slip, trip, or fall when moisture (rain, snow, and mud) are present. 
Here are some tips to avoid a slip, trip, or fall on slippery floors: 
  • Use anti‐skid adhesive tape in high traffic areas
  • Use absorbent mats in entranceways during cold and wet weather. Mats may cause hazards themselves, make sure they do not slide on the ground
  • Display wet floor signs
  • Clean up wet floors immediately
  • When entering a building, remove as much snow and water from your shoes as possible.

Employee Spotlight of The Month Coming Soon.


Inspired Call Summary - 11.17.2020

We are excited to have everyone join us today as we end our Fall for Penmarc- Grace through Generosity theme for the month of November. We had the privilege last week of having Lisa Orlando talk to us about the different ways we can Harvest Gratitude and what that looks likes in our daily lives not only with our customers but with each of our installers in the field, there were some great photos that she shared and it is always great to see everyone’s smiling faces.  


This week we are so thankful to have Chandler Rose, our CEO join us to discuss more the many different ways our company as a whole gives back not only to the community but to our employees as well and how we continue to live by our Core Values.  



Chandler Rose, Chief Executive Officer

Chandler, hope you are doing well today thank you again for being with us we are so excited to hear more about all the wonderful Philanthropy efforts we take as a company so take it away!  
At Penmarc and Rosewood, we have one purpose, one “why,” that inspires all of our work which is to “multiply the blessings that have been placed in our trust.” We believe that we have been entrusted with the care of this business and we must be good stewards of the company, our clients, and each and every employee.  
As we have discussed over the past months our core values are truly things that we live by each and every day: Spirit of Excellence, We Before Me, Doing the Right Thing, Innovate to Elevate, and Grace through Generosity (positively impacting employees and the greater community through servant leadership and selfless giving). By infusing our core values into every aspect of our business, we are able to build environments where excellence thrives and not only create revenue that allows us to give back to the communities we serve but lead with the passion of a good steward.
We have been awarded numerous times in the community for our giving and it amazes us that we are among the top givers here in the triangle and yet we are this small company in our eyes.  Here are some of the awards we have received:
TBJ’s Book of Lists for Corporate Philanthropy (recognized among the top 20 in the triangle) for these years:
  • 2012
  • 2013
  • 2014
  • 2015
  • 2016
  • 2018
  • 2019
TBJ’s recipient of Corporate Philanthropy Award:
  • 2018 Corporate Philanthropy Award
  • 2020 Corporate Philanthropy Award


Many ways we give back:
  • ProVantage donates a significant amount of our gross revenue each year.
  • We start with our partnerships with several Universities such as Campbell University and Campbell Law School to provide scholarship and internship opportunities to fuel the next generation of givers.
  • We give to local charities such as Raleigh Rescue Mission and other organizations to make an impact locally.
  • We also give on a global scale to such organizations as Rahab’s Rope that helps women recover from Sex Trafficking in India.
  • Lastly, we select employees each month to select charities that are important to them for us to give to in their honor.
Stories of Giving:
  • In the last year, we have been able to donate over $305k.
  • One of our favorite stories of the last year was the impact we had on a local pro bono lawyer who’s mission is to aid individuals associated with Raleigh Rescue Mission who need legal aid as they try to enter back into the workforce.  Through our scholarships at Campbell, we were able to provide him 3 interns to assist him over the last year.  It was so awesome to hear the impact that had on providing more legal aid to our community and help these individuals enter the workforce and provide for their families.
  • Another fun opportunity for us was the ability to design, order, and install a custom The Container Store Elfa closet solution for a local girl’s home here in NC.  We were then able to stock the closet full of supplies these girls needed.
  • Penmarc also partnered with TCS and Campbell to install a redesigned Career Closet for Campbell University which gives students access to business attire to use for interviews with companies.
  • Shirley’s Kitchen Story:
Chandler, thank you again this was great and it is so wonderful to know how much we impact the community, the story of Shirley’s Kitchen really touched my heart, and knowing what our company did to help her was great.
Now onto News from the Field!!!  
  • Please be sure you are clocking in and out of all jobs in real-time.  The arrival & departure tasks do not replace or fill in your clocked time. It is very important that we have all of this information in real-time as it helps our Coordinators with their tracking of installs better.
  • As always please make sure you are fully completing all of your Cruxos tasks before leaving the job site. Tasks should always be completed in real-time and preference is to complete tasks while you are on the job site- however, we know that there are times that you may not have a good cell signal and that might not be realistic. If for any reason, you cannot complete them, please be sure to reach out to your market manager before you leave the site. If you are unable to reach your market manager please contact one of the Coordinators.
  • It is important to remember that when you run into an install that requires a service order for any reason, the product was missing or damaged, or space couldn’t be completed that we are calling into the Coordinators as well as TCS so that we can make sure a service order has been created.
  • If you are having Cruxos App issues, start by reaching out to your market manager or market coordinators for assistance. They will be able to do some basic troubleshooting and if need be they will escalate it up to our Cruxos support team for assistance.
  • Please remember to it is best practice to take all photos on your phone’s camera and then upload them to Cruxos this will ensure that the photos load correctly, it will also help in case there is a glitch with Cruxos and we need to have the photo resubmitted. Make sure you are checking for 100% completion of tasks, including photos before you leave the site. The best way to do this is to review the task summary section before hitting submit as it will show you if your photo uploaded etc.
  • Always take a look at what’s on the other side of your install! While accidents happen, it’s best to try and avoid them.  Additionally, we are on the lookout for great Electricians, Plumbers, and Drywallers in all markets. Tradesmen we can rely on and call when needed. If you have “have a guy/gal” who works in one of these trades, give their information to your Market Manager.
  • Avera Measures and ISV should be measured in Millimeters. This includes all aspects of the measure such as walls, doors, ceiling heights, baseboards, and obstructions. And DON'T FORGET the bottom section on the cover sheet addressing plumbs walls. Each wall should be reviewed for plumb and humps and valleys.
  • Remember to return to the General Notes section in the progress tracker at the end of your install and give a summary of any issues that may have occurred, especially if you had a need to reach out to TCS Installation Services. Provide information on issues big and small, even if you were able to address and correct the issue.
  • As a reminder, we ask that you do not contact the customer directly to make adjustments to your schedule. We should only be contacting customers to let them know you are in route or running behind, any other issues should be directed to the Coordinating team and they will be happy to reach out to the customer directly.
  • Time Off Requests: as we get closer to the holidays such as Thanksgiving and Christmas please make sure you are submitting your Time Off Requests at a minimum of 3 weeks in advance. This is extremely important especially since we are currently in the middle of a sale and installer availability becomes limited for moves to be made with short notice.
  • If you install Laren or Avera closets please make sure you are reviewing your Cruxos Calendar to see any upcoming Laren or Avera closets as they are scheduled at times up to a month in advance and will be on your Cruxos calendar for you to review.
  • If you are interested in learning how to install Laren or Avera closets please reach out to your Market Manager so that we can evaluate and start the training process.
This concludes all of our great News from the Field. 


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How to Contact Coordinators

Penmarc Phone Number : (984) 500-1015

Phone Tree Options:
  • 1 for Coordinators
  • 7 for California
  • 6 for Texas
  • 5 for Pennsylvania, Delaware or New Jersey
  • 4 for Washington DC, MD or VA
  • 3 for Florida
  • 2 for Georgia
  • 1 for NC/TN


Measurement and ISV

Download the Measurement and ISV here --> DOWNLOAD NOW


Happy Workiversary to:


Week 11/15 - 11/21
Nov 18 - JJ Jackson, Charlie Klotz, Roger Concha, 1 Year!


Nov 25 - Ann Parker, Dannielle Blair, Lesly Lucas, Lindsay McIntosh, 1 Year!
Happy Birthday to:


Week 11/15 - 11/21
Nov 15 - Mikey Garrett
Nov 16 - James Wyatt
Nov 17 - Luiz Gusmao, Heather 
Nov 18 - Rebekka Feiner, Daniel Rodriguez
Nov 21 - Ransom Pate



From: The Container Store- DC Metro Market Customer 


To: Gary LaMonaco- DC Metro Market Installer 


“Gary did a fantastic job on our closet and the experience was great!”


Shout Out



Penmarc Inspired Spaces and The Container Store partnered up to provide consultation, design services, hardware, and installation of a Career Closet to Campbell University’s Office of Career Services. Located on campus at the Student Services building, the new Career Closet allows students to start building their professional wardrobe free of charge.
Read the full article by Campbell University -->
A huge thanks to Rosewood Family of Companies Group President, Matthew Epps, Campbell MBA '09, for organizing this project and bringing it to fruition.
To see the live action of the install, watch the video below!