The Inspired Insider

Weekly Newsletter | 09/26 - 10/02

Visit our blog for tips on how to preserve your feet, knees, and back while installing closets!
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News of the Day

 

  • If you are available to travel and assist in other markets please email fieldops@penmarcspaces.com
  • Penmarc will NO LONGER hold the LIVE Inspired Calls on Tuesday afternoon. In the past, Marketing has sent out an email reminder for this call and I wanted to make you aware that this will no longer be necessary.  PEN will record the call and email it to Marketing to be included in the Inspired Insider going forward.
Reminders

 

Employee Spotlight!

Shout Out of the Week:

 

SInstallers, Coordinators, and Managers

 

"We usually do specific shout outs every week. However, this time I’d like to send a huge shout out to each and every one of you. We appreciate you and we recognize all of your hard work and effort. Installers, Coordinators, and Managers – we really do make an excellent team." 
 
TCS Customer

 

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Safety Toolbox Talks: Ladder Safety
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September's Safety Quiz is now available! Those who participate will be entered into a quarterly raffle to win company SWAG for each correct answer.
 
This month's safety topic is Ladder Safety. ALWAYS WATCH YOUR STEP!
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Did you miss last month's Leadership Live? Don't sweat it!
 
Watch the video above, answer the questions at the end, and submit your answers to marketing@indemandservices.com to receive credit.

Inspired Call Summary

09.29.2021

 

 

Click Play to listen!
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Inspired Call Summary:
Penmarc Inspired Call – 09/29/2021

 

Mel Laureano – Coordinator Team Lead
Hi Everyone!! My name is Mel Laureano. I know I’ve talked to the majority of you but for those who may not know who I am… I’m one of the coordinator Team Leads here at Penmarc. I used to be one of the coordinators for the DC region back before the pandemic hit. I’ve been with the company for a little over 2 years. 

 

Hope you are all having a great week so far. We’re almost in October – the weather is nice and crisp in the mornings! Leaves are changing, spooky season is among us, all good things. 

 

Did you know that October 1st is national smile day? Let us celebrate by flashing those pearly whites while on the job. What better way to show good customer service than with a warm smile? But smile with your eyes since we’re supposed to be wearing masks 😊.

 

Headlines
We’ve had great volume with the elfa sale – 594 orders last week. So, like Kelly said in the last call, if you want to open up your availability, there’s plenty of work to go around! Just let coordinators know and we will open you up!

 

Elfa sale will be coming to a close soon on Sunday, October 17th. Shortly after that though, TCS will be having an Avera promotion and we’ll be seeing an increase in ISV’s. So, a few reminders regarding ISV’s

 

Make sure that you’re taking good pictures with a 360 degree view.

 

Make sure measurement sheets are clean and legible - The more accurate and clear the measurements the less likely we’re having to go out on a re-measure or customers having to get a re-design

 

Make sure you’re making notes of all obstructions and measuring walls even if they’re not on the design.

 

Take note of any additional demo that might be needed.

 

And aside from all that… bring a good attitude. Measurements and ISV’s will usually be the first in-person impression that customers get from Penmarc. So, let’s make it a good impression.

 

Reminders
If you need to communicate with the customer for whatever reason – running late or running ahead of schedule, need to know how many spaces you’re measuring, demo questions – please contact coordinators. That’s what we’re here for! We will get you the information you need for a successful appointment. 

 

We have 3 new coordinators starting next week, so that means even more support will be available for all of you!

 

Let’s make sure that schedules are being checked and plans, if you see anything funky or have questions about an order or think you may need more time or if the job requires less time and we can maybe squeeze another job in, try to let coordinators know with as much anticipation as possible. We want to make sure that your schedules align with your capabilities and needs but we have to work together to make that possible!
 
Spirit of Excellence
We usually do specific shout outs every week. However, this time I’d like to send a huge shout out to each and every one of you. We appreciate you and we recognize all of your hard work and effort. Installers, Coordinators, and Managers – we really do make an excellent team. 
 
We are Hiring in Targeted Markets!
  • Pittsburgh
  • Delaware
  • Richmond
  • Washington, DC
  • Annapolis, MD
  • Greater Philadelphia area, including north Delaware
  • Atlanta
  • Nashville
  • Charlotte and Raleigh, NC
  • Travel installers based in south Texas, NC or greater DC area
  • Greater LA area
If any of you know any reliable hardworking people in these areas, let us know. If you recruit someone whether W2 or 1099 and they stay on for at least 90 days, you’ll get some cool Penmarc swag or maybe even a new tool. Can never have too many tools 😊. 

 

Again, thank you to you all for your hard work and dedication and
I leave you with a motivational quote– a little serotonin for the noggin.
“There is no chance, no destiny, no fate, that can hinder or control the firm resolve of a determined soul” – Ella Wheeler Wilcox

 

Thank you! And be sure to tune in next week. Our inspired call will be led by Kevin and he’s got some exciting news to share!
 
Inspired Call Questions:
 
We want to hear from you!! If you have any questions that you would like to be answered and discussed during our Inspired Call each week please email those to fieldops@penmarcspaces.com.

Measurement and ISV

 

 

Download the Measurement and ISV here --> DOWNLOAD NOW
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Happy Workiversary to:

 

Week 09/26 - 10/02
 
No Workiversaries this week.
Happy Birthday to:

 

Week 09/26 - 10/02
 
No birthdays this week.
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Shout Out

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