The Inspired Insider
Weekly Newsletter | 09/05 - 09/11
Cruxos is the backbone of everything we do as a company. Without their project management software and technology expertise, Penmarc Inspired Spaces would not be the organization it is today.
Let's celebrate their contributions to our success by getting to know the faces (and the minds) behind Cruxos. This week, we sat down with Systems Support Specialist Ricardo Labra. Enjoy!
News of the Day
- If you are available to travel and assist in other markets please email email@example.com
- Penmarc will NO LONGER hold the LIVE Inspired Calls on Tuesday afternoon. In the past, Marketing has sent out an email reminder for this call and I wanted to make you aware that this will no longer be necessary. PEN will record the call and email it to Marketing to be included in the inspired Insider going forward.
Shout Out of the Week:
Robert Ramsay, Installer
"Robert went above and beyond on the install. There was an issue with a water leak during the closet demo and Robert remained calm and professional and made sure it was taken care of."
"It’s always easier to give great customer service when everything goes smoothly and exactly as planned but it’s really saying something to get compliments and shout outs when there is damage and the installs don’t go smoothly! Great job Robert! Thank you for being professional and amazing even if tough situations!"
Kelly Beard, Director of Office Operations
What We Are Made Of: Our 5 Core Values
Freshen up on the values that guide our company!
Did you miss last month's Leadership Live? Don't sweat it!
Watch the video above, answer the questions at the end, and submit your answers to firstname.lastname@example.org to receive credit.
Inspired Call Summary
Inspired Call Summary:
Penmarc Inspired Podcast - September 8, 2021
Kelly Beard – Director of Office Operations
Hope everyone had a safe Labor Day weekend! Did you know that the idea of Labor Day started back in 1882 when several unions in New York decided to have a parade to celebrate their members? 20,000 people attended and gave up a day’s pay to be there. A bunch of states started doing their own parades to celebrate union workers and in 1894 President Grover Cleveland signed the act that made it a Federal Holiday. Another fun fact, Labor Day is considered the end of hot dog season...between Memorial Day & Labor Day, Americans eat 7 BILLION hot dogs! So, I hope you got to relax a little and eat some hot dogs!
Huge kick-off to The Container Store’s latest promotion, Fall in love with elfa! The sale runs from Friday, September 3rd through Sunday, October 17th. We had over 400 orders the first day! 399 of which were elfa installs. Over the 4 day weekend, we had a total of 725 orders! We are seeing jobs booked into October already.
If you would like to expand your availability or hours of operation during the next couple of months to capitalize on this sale, please let your coordinators know!
A couple of reminders from Lisa’s Inspired Call last week!
I’m sure none of you could forget her haiku! But please remember to always install standard covers!!
Please review your jobs for scope!! We will be attaching plans and original ISVs to all Avera and Laren Orders. If you know you can finish the job in less time than we have scheduled, please let the coordinators know!! By scheduling the jobs accurately, we can open you up for more jobs to be scheduled from TCS!
Spirit of Excellences
Now for my favorite part of the call! Praise & shout outs for the field!
Robert Ramsay in our Austin market! A TCS customer said “Robert went above and beyond on the install. There was an issue with a water leak during the closet demo and Robert remained calm and professional and made sure it was taken care of.”
It’s always easier to give great customer service when everything goes smoothly and exactly as planned but it’s really saying something to get compliments and shout outs when there is damage and the installs don’t go smoothly! Great job Robert! Thank you for being professional and amazing even if tough situations!
We are Hiring in Targeted Markets!
The markets with the greatest need are:
- Pittsburgh, PA
- Richmond, VA
- Washington, DC
- Annapolis, MD
- Greater Philadelphia, PA area including north Delaware
- Atlanta, GA
- Nashville, TN
- Charlotte, NC
- Raleigh, NC
- Travel Installers based in South Texas or North Carolina or the Greater DC area.
- Greater Los Angeles area
If you know someone in any of these areas that you think would be a good fit, let us know! To sweeten the pot a little, if you successfully recruit a new installer (1099 or W2) that stays on for at least 90 days, there will be some free swag and cool new tool in it for you. If you know someone or have someone you think we should contact, connect with your market manager or me.
Thanks everyone for your continued hard work and commitment to Penmarc! It doesn’t much feel like things have slowed down since last December’s elfa sale and we’re almost there again! We appreciate all you do!!
Hope everyone has a great week!
Inspired Call Questions:
We want to hear from you!! If you have any questions that you would like to be answered and discussed during our Inspired Call each week please email those to email@example.com.
Measurement and ISV
Happy Workiversary to:
Week 09/05 - 09/11
No Workiversaries this week.
Happy Birthday to:
Week 09/05 - 09/11
09/09 - Parisse Baldwin