The Inspired Insider

Weekly Newsletter | 08/22 - 08/28

We are pleased to announce that the Triangle Business Journal has recognized our very own, Chandler Rose, as CEO of the Year for his contributions to the Triangle community.
It's a privilege to be led and mentored by such an outstanding CEO. Congrats!
News of the Day


  • If you are available to travel and assist in other markets please email
  • Penmarc will NO LONGER hold the LIVE Inspired Calls on Tuesday afternoon. In the past, Marketing has sent out an email reminder for this call and I wanted to make you aware that this will no longer be necessary.  PEN will record the call and email it to Marketing to be included in the inspired Insider going forward.


Employee Spotlight!

Shout Out of the Week:


Cole Kemmer, Installer
"Cole did an amazing job and really seems to care about making sure his customers get what they need and want!"
TCS Customer


Hydroplaning Do's and Don'ts
August's Safety Quiz is up and running! Follow the link below for a chance to win exclusive Penmarc swag.
This month, the safety topic is... Safe Driving During Inclement Weather.
Good Luck!
Did you miss the live recording of Leadership Live? Don't sweat it!
Watch the video above, answer the questions at the end, and submit your answers to to receive credit.

Inspired Call Summary




Click Play to listen!
Inspired Call Questions:
Hello everyone, Kelly Beard, Director of Office Operations here!


Welcome to the weekly inspired call! Today is Wednesday, August 24th, 2021. We’re continuously trying to figure out new ways to connect and reach you in the field. We realize 4 pm on a Tuesday is not always convenient to call in so we will no longer have the live calls. We will be sending out the link in the Inspired Insider on Wednesdays and have made it easier to listen to the calls from the link. We hope that will be more convenient for you to listen when you have time! 


Labor Day weekend is right around the corner!  Just a reminder that Penmarc and The Container Store are open and installing with our normal operating hours Monday, September 6th.


A reminder about the other upcoming holidays!
  • Closed with no installations Thursday, November 25th for Thanksgiving
  • Open with normal operating hours Friday, November 26th
  • Closed with no installations Christmas Eve and Christmas Day, Friday, December 24th & Saturday, December 25th
  • Friday, December 31st – New Year’s Eve – Closing at 2 pm local time
  • Open with normal operating hours, Saturday, January 1st
Please make sure you’re getting any time off requests in at least 2 weeks before the date and be sure to check your Cruxos calendar first!  We do already have Averas & Larens scheduled into October in some areas!
We’ve discussed this one the last few calls but know how important it is so wanted to mention it again….TCS continues to experience back-ordered products with Averas and Laren. You will see jobs “disappearing” from your schedule.  We are working to get all of these rescheduled and backfill any open slots with Elfa.
A reminder for any installer on B2B jobs.  Please make sure you are still calling the main office for coordinator support. Please listen to the prompts to get to the right support group! Press 2, then 2 again! 
We wanted to apologize for the job file issues we’ve had over the last week!  We identified the issue and have worked diligently to resolve and prevent it in the future!  We really appreciate everyone’s patience with us on those!
Another reminder on Standard Covers and a hot topic with The Container Store right now!  If there are standard covers on the order, they must be installed 100% of the time.  If you have any questions or wonder if you are in a situation where you think you shouldn’t install the standard covers, please call your market manager to discuss while you are still on site.


We are hiring in Target Markets!
We are continuing to hire across our markets! 


  • Charlotte, NC
  • Raleigh, NC
  • Richmond, VA
  • Annapolis, MD
  • Greater Philadelphia, PA area including north Delaware
  • Pittsburgh, PA
  • Travel Installers based in South Texas or North Carolina or the Greater DC area. 


If you know someone in any of these areas that you think would be a good fit, let us know! To sweeten the pot a little, if you successfully recruit a new installer (1099 or W2) that stays on for at least 90 days, there will be some free swag and a cool new tool in it for you. If you know someone or have someone you think we should contact, connect with your market manager or Lisa Orlando.


Spirit of Excellence!
A few appreciation emails we've received from happy closet customers this week:


Matt Walters (Atlanta): "…loves her installer Matt who just inspired confidence." – TCS Customer


Cole Kemmer (Memphis): “Cole did an amazing job and really seems to care about making sure his customers get what they need and want!” - TCS Customer


Thank you both for exhibiting Penmarc’s Spirit of Excellence and going above & beyond for your customers!
Hope everyone is staying cool and safe and we look forward to talking to you again next week!
Inspired Call Questions:
We want to hear from you!! If you have any questions that you would like to be answered and discussed during our Inspired Call each week please email those to

Measurement and ISV



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Happy Workiversary to:


Week 08/22 - 08/28


No workiversaries this week.
Happy Birthday to:


Week 08/22 - 08/28
August 24 - Lisa Orlando


August 27 - Brian Quinn

Shout Out