The Inspired Insider

Weekly Newsletter | 07/11 - 07/17

July's Safety Quiz is up and running! The topic this month is Safe Lifting.

 

All Active field-level employees have a chance to win a prize every quarter. All you have to do is take the quiz.

If you correctly answer the questions, you will be entered into a quarterly raffle for company SWAG.
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News of the Day

 

Reminders

 

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Employee Spotlight!

Shout Out of the Week:

Paul Kostyrka, Installer
Steven Sigley, Installer
Brian Quinn, Installer
 
"Shout out to Paul Kostyrka for his adaptive, positive, can-do attitude, Steve Sigley for his dedication to quality craftsmanship, and Brian Quinn for being super flexible with his time. All of these installers have come up big for us this week and deserve a special thank you." 
 
Kevin Curry, Senior Vice President

 

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Safety Tips for Driving in Rain

Inspired Call Summary

07.13.2021

 

 

Press Play to Listen

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Inspired Call Notes:
 
Hello Installers, Kevin Curry, Senior Vice President here - welcome to the weekly inspired call; today is Tuesday, July 13, 2021.

 

Business Update
The Container Store wrapped up their “elfa for the WIN” promotion yesterday and Penmarc receive over 800 NEW ORDERS last week and almost 200 NEW ORDERS yesterday to close out the sale.  We now enter a time when TCS focuses on the College/Dorm business and does not have any closets on promotion.  This give us all an opportunity to work through the large pipeline of orders we have to install.
 
Vanishing Jobs
  We have fielded many question recently about why jobs are “vanishing” from their schedule.  There are three main reasons that a job will be removed from your schedule, Customer Reschedule, Customer Cancellation and Product Availability. All of these are not within Penmarc’s control and we often do not get much notice in these situations.  If you ever have a specific question about a job that was removed from your schedule… feel free to reach out to your Market Manager. 
 
Avera Backorders
TCS has communicated that Avera is continueing to exoerience production delays and backorders.  Today alone we received communication on 10 Avera installs that need to be rescheduled bue to product availability.
 
Take a listen to the call recording for some Installer and Penmarc Office Operations Shout Outs!
 
Housekeeping
The issues with Covid-19 are not over, and ALL INSTALLERS ARE REQUIRED TO WEAR PPE FOR EVERY INSTALLATION.We know many states have lifted the mandatory face masks requirements; however, this does not mean that you are at liberty to remove your face mask during an installation. All installers should also have shoe booties on hand as many customers require this even outside of Pandemic.
The PPE requirement applies to all Container Store jobs regardless of which state you live in. If we get continued complaints from customers, we will remove you from the schedule. When and if the PPE requirements are lifted, we will let everyone know. 
Even outside of the increase in Avera we continue to trend up over LY for installs, especially in targeted markets. As we mentioned before, we’ve also brought on new clients outside of TCS in our North Carolina markets. All of this means we need more installers in a handful of markets.  The markets with the greatest need are: 
  • Charlotte, NC
  • Raleigh, NC
  • Richmond, VA
  • Annapolis, MD
  • Greater Philadelphia, PA area including north Delaware

 

If you know someone in any of these areas that you think would be a good fit, let us know! To sweeten the pot a little, if you successfully recruit a new installer (1099 or W2) that stays on for at least 90 days, there will be some free swag and cool new tool in for you. If you know someone or have someone you think we should contact, connect with your market manager or me.
 
Thank you all for your efforts each day! Keep it up – stay the course and stay safe. 
Kevin
Inspired Call Questions:
 
We want to hear from you!! If you have any questions that you would like to be answered and discussed during our Inspired Call each week please email those to fieldops@penmarcspaces.com.
Join us next Tuesday at 4 PM EST

Dial-in: +1 646 876 9923 
US Conference ID: 568 448 1426
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Measurement and ISV

 

 

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Happy Workiversary to:

 

Week 07/11 - 07/17

 

No Workiversaries this week.

 

 

Happy Birthday to:

 

Week 07/11 - 07/17
 
July 11 - Gabriela Vazquez De La Rosa
 
July 17 - Evan Brown
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Shout Out

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