The Inspired Insider

Weekly Wednesday | 06/13- 06/19

Double the trouble! This week we have two shoutouts. Here's the first:
“Cole K., Installer, has demonstrated a Spirit of Excellence and exemplifies our core values! While visiting our Memphis TCS store this week, he received a high compliment from the store GM praising Penmarc for the quality measures and customer feedback they have been seeing from Cole.⁣”

- Bryan S., Market Manager
News of the Day





Employee Spotlight!

Shout Out of the Week:

Steven King, Coordinator


"We cannot be successful without our amazing team of Coordinators and we want to send a special kudos to Penmarc Coordinator, Steven King! Steven has gone above and beyond many times this past week and the Field team would like to send a heartfelt THANK YOU for all of your efforts and support."



- Lisa Orlando, Director of Field Operations
Have you ever wondered what to do if you get in an accident on the way to a project? Here are some tips!
What to Do After a Car Accident
Courtesy of Read the original article here.


When you get into a car accident, there are certain steps you may want to take in order to help make sure everyone is safe, to follow the law, and to get the insurance claim process started.


According to the Insurance Information Institute (III), the following steps may help guide you through important decisions you need to make if you've been in a car accident, whether you were at fault for the accident or not.
If you're injured, call 911 or ask someone else to do so. If you're seriously injured, try not to move, and wait for emergency personnel.


If you're not too hurt to move, check on the other passengers in your car. If anyone's injured, get on the phone with emergency services or ask a bystander to call for help.


If you're able to, move to the side of the road or a sidewalk. If your car is safe to drive and is causing a hazard where it is, pull it to the side of the road. Otherwise, leave it where it is and get yourself to safety.


4. CALL 911
Whether an accident is considered a minor fender-bender a major collision, calling the police is important — and in some states, it's legally required. The responding officers will fill out an accident report and document the scene. If the police can't come to the scene of the accident, you can go to the nearest police station and complete a report yourself, according to the III. When you file a claim with your insurer, they may ask for a copy of the police report to help with the claims process.


Turn off your engine, turn on your hazard lights and use the road flares in your emergency car kit to warn other vehicles to slow down.


After making sure you and any passengers are uninjured, exchange contact and insurance information with the other driver. According to the III, here's the most important information drivers should exchange after an accident:


      - Full name and contact information
      - Insurance company and policy number
      - Driver's license and license plate number
      - Type, color, and model of vehicle
      - Location of accident


The III recommends that you avoid discussing fault when going over the facts with the other driver. When you file an insurance claim, the adjuster reviewing your claim will determine who's at fault based on an inspection of the vehicles/property damaged, information provided by you and the other parties involved in the accident, and any supporting documentation, like the police report or photographs from the scene.


In order to help protect yourself, the III recommends taking the following steps:
- Identify the officers.
Once the police arrive, get the name and badge number of all responding officers.
- Get a copy.
Ask the police officers present where you can obtain a copy of the accident report. Your insurer may ask for a copy of the report when you file a car insurance claim.
- Take pictures.
Document the accident thoroughly by taking pictures of your vehicle from different angles, showing the damage done to both cars. It might also be a good idea to take pictures of the other car's license plate. You may be able to share photos with your insurer during the claims process to help support your claim.


- Take down names.
Write down the names and addresses of all parties involved, including any passengers in the other vehicle.


- Talk to witnesses.
If there were any witnesses to the accident, take down their names and their contact information, as well.
To help keep all of this documentation in order, you can keep this accident information page in your vehicle.


You may want to call your insurance agent while you're at the scene. That way, they can tell you exactly what they will need to in order to process your claim and what to expect during the claims process.


An accident can leave even the most seasoned driver frazzled, but following these steps may help protect you from unnecessary worries. That way, you can focus on working with your insurance company to get your vehicle repaired as smoothly and as quickly as possible.


Inspired Call Summary




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Inspired Call Notes:


Hello Installers, Lisa Orlando Director of Field Operations here - welcome to the weekly inspired call; today is Tuesday, June 15, 2021.
I have a couple of topics for you today, including reviewing the new Authorization Hotline, but we’re going to kick off the call by talking about the benefits of Planning Vs. Procrastination. 
Productivity is never an accident. It is always the result of a commitment to excellence, intelligent planning, and focused effort.” -  Paul J. Meyer
Procrastination, we all do it – we put things off or wait until the last minute to get things done and when we knew we should have planned ahead.  As an installer, most of your efforts happen ‘in the moment,’ and at times, it seems unnecessary to plan ahead; however, our most reliable and happy Installers understand that good habits and routines (including planning), makes a huge difference in their overall productivity and quality of work life. 
Procrastination has many unwanted consequences such as:
      - Increase in Service Orders – Poor planning ahead of a job usually results in needing to return to that service at some point.


      - Lost time/wages – Getting bogged down on a job means we cannot get to as many jobs. 


      - Damaged professional reputation – repeated mistakes or being known as “that guy or gal” can damage your professional brand. 


      - Diminished quality of work 


      - Increased stress levels (for all stakeholders)
What Installers can do avoid these things and plan ahead:
     - Check your work email twice a day - In the morning before you start your commute to your first job and in the evening, after you complete your final job – and RESPOND (Reply ALL) to inquires.


     - Review the week ahead – On Thursday, once jobs are dispatched, review the job details for each job, including job location, comments to installer, and designs. 


     - After reviewing the week ahead, talk to a Market Manager or a Coordinator ahead of a job to gain clarity on any potential issues. 


     - Prep your tools and supplies the day or evening before. 


     - Set time goals for individual jobs – By breaking up each job into smaller achievable goals, you will feel more productive. You can better manage the unknown issues, and you can communicate quickly to the office teams if you fall behind schedule. 


     - Setting time goals will also help you plan future jobs and allow you to become more efficient and effective when you encounter challenges.
The best way to avoid procrastinating is to make yourself accountable! Or, as we like to say, Do The Right Thing – Always uphold your commitment and embrace a culture of transparent accountability. 
Okay, on to topic number two – The new Market Manager Hotline.
We sent out communication last week regarding a new phone number you should use for ALL Measure and ISV authorization calls as well as Market manager assistance on the weekends. 
The new number is (844) 736-6272 and in case you forget it, just dial (844) – PEN – MARC 😊
First, accurate Measure/ISVs are beneficial for all stakeholders. We just went through our highest volume of ISVs ever over the past two months, and we know that getting the ISV or Measure right the first time has a major impact on all areas of the business. As a field team, we have been contemplating ways to better manage the volume of Authorization calls the Market Managers get when they are assisting or working in the field. I’m sure each of you has gotten a message from your Market manager saying, “Hey, contact so and so today,” and that’s because we cannot do great Authorization if we are also in the field distracted and we can be effective in the field, if we are being pulled away to do Authorizations. 
Additionally, Market Managers have been giving a lot of their time to their respective teams on the weekends. As a team we know the hours of this job can be variable, but no one wants to work 7 days a week every week, right? Therefore, when you have general questions that you would normally reach out to your Market Manager on and it Saturday or Sunday, use the new number. This allows us to rotate “on-duty” Market Managers to help our team have a little more time with their families on the weekends. 
The last thing I want to say about this is bear with us! It’s a new process, and there are always hiccups in the beginning. But our goal is to provide you with quick access and sound authorizations. Please do your part! Take the instruction and guidance from whichever Market Manager you speak to, and let’s make Penmarc ISV and Measures the BEST TCS can get. 

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Week 06/13 - 06/19
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Week 06/13 - 06/19
June 17 - Evan Brown

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