The Inspired Insider

Weekly Wednesday | 05/30 - 06/05

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News of the Day


  • If you are available to travel and assist in other markets please email
  • The office will be closed Monday, May 31st in observance of Memorial Day and will reopen Tuesday, June 1st.






Employee Spotlight of The Week!

Shout out of the Week:

Joey Locher, Nashville Market

“Joey was fantastic and did an amazing job on our closet install! He went above and beyond to make sure everything was perfect”


- The Container Store Nashville Customer       
Courtesy of Read the original article here.
Cell phone use while driving statistics and texting and driving facts show that this behavior is common and dangerous for teen drivers. Distracted driving is dangerous, contributing to 3,142 deaths on the roads in 2019, nearly a 10% increase from 2018. Cell phone use while driving, including texting while driving, is a major factor. Knowing cell phone use while driving statistics and texting and driving facts may help families manage this dangerous crash risk.
Texting while driving and other cell phone use while driving facts and statistics show that multitasking behind the wheel is becoming a life-threatening norm. Talking or texting while driving or checking or sending social media posts takes eyes and brains off the task of driving. Coupled with inexperience and lack of driving skills, cell phone use can be especially deadly for teen drivers.
Because technology will change and new distractions will be introduced, parents need to make sure teens understand the value of engaged driving, where the driver is continuously attentive and focused. Make a family commitment not to use distracting devices while driving, including texting while driving and using social media while driving.
According to research conducted at Children’s Hospital of Philadelphia (CHOP), teens who do not frequently use a phone while driving believe the benefits of putting away their phone while driving outweigh any drawbacks. For these teens, the benefits associated with not using a cell phone while driving include:
  • Being able to pay better attention
  • Being less likely to have a crash
  • Following the law
Parents need to provide teens with safe alternatives to cell phone use while driving, including texting and driving:
  • Complete any call or text before starting the car
  • Get directions and try to visualize the destination before turning the key
  • Check-in with friends or parents only after arrival
Parents should also avoid calling their teen when he or she is driving. Instead, ask to be called before leaving one place and when arriving at the next destination. A teen may feel compelled to answer a parent's call if received while driving.
It's also a good idea to set the default "do not disturb" setting on a teen's phone. With recent upgrades in IOS, Apple created an option to avoid distraction while driving. When the phone detects driving, it sends automated messages and does not alert the driver.
  • Cell phone use behind the wheel reduces the amount of brain activity associated with driving by 37%.
  • Typing text messages reduces a driver’s ability to adequately direct attention to the roadway, respond to important traffic events, and control a vehicle within a lane and with respect to other vehicles.
  • Cell phones are not just about texting—multiple behaviors, such as social media, messaging apps, GPS, and music—have the potential to draw attention away from the road.

Inspired Call Summary




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Hi friends!  I almost forgot to introduce myself last time, so first thing’s first!  I’m Kelly Beard, Director of Office Operations here at Penmarc!  I hope everyone had a happy and safe Memorial Day weekend!  Happy Tuesday and welcome to the Inspired Call!  It is June 1st, almost halfway through 2021 already.  They say time flies when you are having fun and hopefully that means we are all having the living best time!  It’s been such a busy year already and time is definitely flying by.  


We’ve talked quite a bit about The Container Store’s Avera promotion going on right now.  We ran the numbers and TCS’ Avera sales have increased 52% over the same time last year.  We’ve grown accustomed to only being really busy December through March with the elfa sale but having this much volume through the summer is a real blessing! And even without a current elfa sale, we’re still seeing a 20% increase in elfa with an overall 28% increase in daily appointments over this same period last year.   It definitely feels like, with all of the extra time at home this last year, people are wanting to upgrade their storage & closet spaces!  We’re also super excited to see our newest store & territory up & running in Annapolis MD!


Another reminder with all of this volume and activity is just to remember to communicate.  Communicate with TCS on any missing or damaged product, communicate through your tasks and clocking in & out of jobs, communicate with the customer about any changes or needs for the design, communicate with your market managers on measures and issues on-site, and communicate with the coordinators on scheduling issues or questions about your jobs.  
And speaking of your coordinators!  It’s been a while since we gave you any updates to our team!  Hopefully, you know most of them and are talking to and hearing from them quite often but I thought I would give you a quick run down!
On the coordinating side, we have our 2 supervisors, Rebekka Feiner & Chanda Carlton.  Our supervisors are ensuring we have a well-oiled & staffed machine to support all of your & TCS’s needs!  We have 2 team leads, Steven King and our recently promoted Mel Laureano!  Congratulations Mel!!!  They are looking at your schedules as a whole, helping with escalated customers and supporting the team.  We have 2 coordinators who specialize in our Avera, Laren & B2B jobs, Dannielle Blair & Ashley Kelly.  There are 5 people on our coordinating team who are responsible for all incoming orders, confirming visits, scheduling, customer issues, and helping support you!  Jenn Lavoie, Ann Parker, Lindsay McIntosh, Chanel Dixon & Parisse Baldwin.  We have 2 people on our billing team, Gaby Vazquez & Lesly Lucas.  They check all of your tasks & pictures, invoice TCS and make sure you get paid correctly!  We’re very proud of the team we’ve built over the last couple of years here at Penmarc and we strive to make sure you always find a friendly, helpful and knowledgeable voice when you call in!  
Just a couple of quick announcements!
  • The Penmarc office is transitioning to Office 365 over the next 2 days.  You shouldn’t see any delays or changes in communication from the team but just wanted everyone to be aware.
  • We are also doing another Raffle this month!  We’ll be giving away some great prizes!  Please stay tuned for all the details coming soon!
Thanks so much for tuning in!  We all hope you have a wonderful rest of your week and month of June!


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Happy Workiversary to:


Week 05/30 - 06/05
1 Yr: 
June 3 - Lorrie Chudler
Happy Birthday to:


Week 05/30 - 06/05
June 1 - Roger Concha
June 2 - William Ray Chappell
Jun 4 - Brian Pruden 


Shout Out